Order Processing
We prioritize fast order fulfillment to get your items to you as quickly as possible. All orders begin processing within 1–3 business days once payment confirmation is received.
Any orders submitted on weekends or official holidays will enter processing on the next standard business day.
During peak sale seasons and major holidays, processing timelines may extend slightly. We appreciate your understanding and patience.
Shipping Coverage Areas
We provide shipping service across the United States, alongside a curated list of supported international destinations.
If your country is unavailable as a shipping option during checkout, please reach out to our support team for further assistance.
Shipping Methods & Estimated Delivery Timelines
Below are standard delivery timeframes for each available shipping option:
- Standard Domestic Shipping (U.S.): 5–10 business days
- Expedited Domestic Shipping (U.S.): 2–5 business days
- International Shipping: 7–20 business days
All delivery estimates start after your order leaves our warehouse, not the date you place your order. Delays may occur due to adverse weather, carrier operational disruptions, or customs clearance holds for cross-border shipments.
Shipping Cost Calculation
Our shipping pricing is fully transparent, calculated automatically at checkout based on these key factors:
- Final destination shipping address
- Selected shipping speed tier
- Total package weight and dimensional size
Eligible orders may qualify for free shipping promotional offers, which will display clearly during checkout before payment submission.
Order Shipment Tracking
Once your package departs our facility, a shipping confirmation notification will be sent with your unique tracking number.
Carrier tracking data typically takes 24–72 hours to fully populate after shipment. Minor delays in tracking visibility are normal and do not indicate a lost package.
International Customs, Duties & Import Taxes
For all orders delivered to locations outside the United States, local customs duties, import taxes, clearance fees, and other regional administrative charges may apply.
All cross-border customs-related fees are the sole responsibility of the customer and are not included within product pricing or base shipping costs. We recommend contacting your local customs authority to review applicable fees prior to placing your international order.
Approved Shipping Carriers
We partner with reliable, fully tracked logistics providers to safely deliver all domestic and international orders:
- USPS (United States Postal Service): Cost-effective, consistent delivery for all U.S. domestic orders
- UPS (United Parcel Service): Fast, secure expedited shipping with full end-to-end tracking
- FedEx: Rapid tracked delivery for both domestic U.S. and international shipments
Every partnered carrier maintains high standards for careful handling and timely delivery of all customer orders.
Incorrect Address & Failed Deliveries
Please verify your full shipping address carefully before completing checkout. No address modifications can be made once an order has been dispatched to the carrier.
If a package cannot be delivered due to incomplete, misspelled, or invalid address information, additional shipping fees will apply for any reshipment requests.
If you miss a scheduled delivery attempt, the carrier will leave a delivery notice with instructions for in-person pickup or redelivery scheduling.
Damaged or Missing Shipments
We stand fully behind every order shipped from our warehouse. If your package arrives damaged or is confirmed lost in transit, submit a support inquiry within 7 calendar days of your delivery date.
Our team will resolve the issue promptly to ensure full customer satisfaction. Please prepare your order number and supporting photos of damaged goods when contacting our team.
Customer Support Inquiries
If you have any questions regarding shipping timelines, delivery status, carrier issues, or general order concerns, our customer service team is ready to assist you.
Support contact email: support@froggtoggswear.com
Thank you for choosing our brand, we strive to deliver a seamless and positive shopping experience for every customer.