Our Commitment to Every Order
We stand behind every product we ship and aim to deliver a shopping experience you’ll love. If your purchase fails to meet your expectations for any reason, our support team is ready to assist with straightforward return, refund, and exchange solutions. All policy details are outlined clearly below for your reference.
Return Eligibility Rules
The majority of our merchandise qualifies for returns within 30 calendar days after delivery. Items must satisfy all the below standards to be approved for return processing:
- Goods remain brand new, unused, and unwashed; all original tags, labels, and factory packaging stay fully intact.
- Products are not labeled Final Sale (clear marking displayed on corresponding product detail pages).
- Return shipment is sent back within the 30-day post-delivery window.
Special Exclusion Notice
Custom engraved, personalized, and custom-made goods are non-returnable, exclusive of cases where items arrive damaged or factory defective.
Step-by-Step Return Submission Guide
Returning your order is simple with our standardized workflow:
- Submit a return request to our support inbox: support@froggtoggswear.com
Include your full order number and a short explanation stating your reason for returning the merchandise.
- Receive Official Return Authorization
Our customer service team will review your request promptly and reply with a unique Return Authorization (RA) number, paired with complete shipping return guidelines.
- Package & Ship Your Return Parcel
Once you obtain your RA number, securely repack the item (original packaging is highly recommended) and send it back to our designated return address.
- Return shipping fees are the customer’s responsibility, except for defective merchandise or orders fulfilled incorrectly by our warehouse team.
- We strongly advise using a shipping carrier with full tracking capabilities or adding shipping insurance to prevent lost or damaged return shipments.
Refund Timeline & Processing Standards
After our warehouse receives and inspects your returned item, we will immediately initiate your refund. Funds will be routed back to your original payment account used at checkout.
Please allow 7–10 business days for the refund balance to reflect in your account; exact timing varies based on your banking institution or third-party payment processor’s settlement schedule.
Damaged & Factory Defective Product Resolution
All goods undergo pre-shipment quality checks, yet we take full accountability if you receive damaged or defective items. Follow these steps for complimentary resolution:
- Reach out to support@froggtoggswear.com within 7 days upon receiving your package.
- Share a written description of the damage/defect and attach clear supporting photos for verification.
- We provide two free resolution options at no extra cost: full monetary refund or brand-new product exchange.
Product Exchange Service
If you need the identical item in an alternate size, shade, or color variant, exchanges are available under these conditions:
- Item is unused, unaltered, and all original packaging/tags remain intact
- Return is submitted within the 30-day eligible return window
Complete the standard return submission process listed above. After we receive and inspect your returned product, we will dispatch your requested exchange item without delay.
Non-Returnable & Non-Refundable Merchandise Categories
Due to hygiene, safety, and customized production constraints, the below items cannot be accepted for return or refund requests:
- Personalized & custom manufactured goods
- Digital and physical gift cards
- Intimate apparel, swimwear (only exception: completely unworn products with all original tags attached)
Additional Refund Fine Print
Once your return passes inspection and is fully approved, refunds will only be processed to your initial checkout payment method. Original outbound shipping charges are non-refundable unless your item arrived defective or your order was shipped incorrectly by our team.
Final Sale Merchandise Terms
Products tagged Final Sale on product pages are strictly non-returnable, non-refundable, and ineligible for size/color exchanges. No return requests or refund appeals will be processed for marked final sale items under any circumstances.
Support Contact
For all return, refund, exchange, and damage claim inquiries:
Email: support@froggtoggswear.com